We are based in New Orleans. All of your payments and credit card charges are handled here in the US, so you don’t have to send money or sensitive credit card information to a foreign country. All of your travel documents are issued here as well. We are able to handle last minute questions, verify that all of your arrangements are fully confirmed, and make sure that all of the details of your adventure are in place. We are always available via our toll free phone number to assist you in any way possible.
Our company has been serving travelers since 1992. We work on a regular basis with all of our suppliers, and enjoy a great relationship with them. When you travel as our guest, you are assured that everyone will have your best interest in mind. If an unforseen problem should occur while you are on your adventure, our local partners will work with us to make sure that everything possible is done to assist you.
We have always understood the concept of customer service. We realize that for many of our guests, this may be a once in a lifetime adventure. We take our responsibility to you very seriously, and we appreciate the trust and confidence you place in us. All staff members in both countries are dedicated and committed to making your visit to this very special country an experience that you will remember for a lifetime.
The president of Costa Rica Travel Exchange is Patrick Hewitt. This is usually the guy on the phone when you call our office.